Privacy Policy

1. Information We Collect

To process your bookings and provide travel across Scotland, we may collect:

• Contact details: your name, email address, phone number, and WhatsApp contact details.
• Journey details: flight numbers, pickup and drop-off addresses, travel dates, passenger counts, and special requests, such as custom ancestry tour requirements or child seats.
• Payment information: online payments and deposits are processed securely via SumUp. We do not store or see your full credit or debit card numbers on our website servers.

2. How We Use Your Information

We use your information to deliver and improve our private hire services, including to:

• Confirm and manage your bookings.
• Track live flights to help ensure timely airport pickups and meet-and-greets.
• Send booking receipts, trip updates, or payment links via email or WhatsApp.
• Meet legal and regulatory requirements under UK private hire licensing laws.

We never sell, rent, or trade your personal data to third-party marketers.

3. Data Sharing & Security

• Service providers: We share only the details necessary with essential third-party tools that help fulfil your journey, such as SumUp for secure payment processing and flight-tracking software.
• Data protection: We implement administrative and electronic safeguards to protect your personal details against unauthorised access or disclosure.

4. Your Data Rights

Under UK data protection law, including the UK GDPR, you have the right to:

• Request a copy of the personal information we hold about you.
• Request correction or deletion of your personal details, subject to legal record-keeping requirements for licensed transport operators.
• Opt out of any non-essential communications at any time.